1.1 CCEL reserves the right to change course arrangements without prior notice including running classes online.
1.2 The minimum age is 15 years. Students under the age of 18 years (U18) must study full time and in day classes.
1.3 Minimum student numbers are needed for all courses.
1.4 If, after the placement test taken on arrival at the school, a student is found to be at a level which is not appropriate for their booked course, the school reserves the right to place the student in an appropriate level class. Course upgrade fees may be charged where applicable.
2.1 Fees include all taxes where applicable. Fees may change in certain circumstances, e.g., a change in tax.
2.2 Fees must be paid in full, in advance, for the period of study requested on the enrolment form.
2.3 All fees are for full weeks and if there is a short week because of a public holiday, the remaining part of the week is counted as a full week. No compensation is given for public holidays when CCEL is closed.
2.4 All fees must be paid at least 3 weeks before the student’s arrival.
2.5 If CCEL is arranging homestay accommodation, the accommodation fees must be paid at least 5 weeks before the student’s arrival to guarantee their placement.
2.6 If CCEL is arranging Student Residence, CCEL cannot make the booking until full payment has been received.
2.7 If CCEL does not receive the accommodation payment by the deadlines in 2.5 and 2.6, CCEL cannot guarantee the student’s accommodation. The student may need to find their own accommodation.
Before starting the course (due to failure to obtain a visa, voluntary withdrawal or change in personal circumstances)
3.1 If this enrolment is cancelled in writing 2 weeks before 5:00 pm on the Friday (New Zealand Time) or (Thursday when Friday is a public holiday) prior to the nominated starting date, fees will be refunded except for the enrolment and accommodation placement fees or 10% of payment, whichever is the lesser.
3.2 If this enrolment is cancelled in writing less than 2 weeks before 5:00 pm on Friday (New Zealand Time) or (Thursday when Friday is a public holiday) prior to the nominated starting date, fees will be refunded except for the enrolment fee, accommodation placement fee, and 2 weeks’ homestay fee or one week’s student residence fee or 25% of the total residence fee, whichever is greater.
3.3 If this enrolment is cancelled in the week preceding the nominated starting date, there will be no refund of the student residence fee.
Once the course has started (due to voluntary withdrawal or change in personal circumstances)
3.4 For enrolments of up to four weeks if the student withdraws within the first two days of the course, CCEL will refund 50% of the unused weekly tuition fees and all unused homestay fees
3.5 For enrolments of five to eleven weeks if the student withdraws within the first five days of the course, CCEL will refund 75% of the unused weekly tuition fees and all unused homestay fees.
3.6 For enrolments of twelve weeks or more if the student withdraws within the first ten days of the course, CCEL will refund all fees except for NZ$500 or 10% of the unused weekly tuition fees, whichever is the lesser, and all unused homestay fees
3.7 After the above withdrawal deadlines, CCEL will not refund any fees except for unused homestay fees.
3.8 CCEL does not refund fees or give a free extension of the course if the student:
3.9 CCEL does not give extra weeks of part-time study in place of pre-paid full-time study.
3.10 No refunds are given on course extensions.
3.11 CCEL reserves the right to alter its refund policy in the event of a change to New Zealand legislation.
3.12 CCEL will notify Immigration New Zealand of any student who withdraws from their course if the student has a Student Visa.
3.13 If CCEL requires a student to leave their course for not complying with the conditions of enrolment (see clauses 7.1 – 7.4, 8.1 and 8.2), CCEL will not refund tuition fees if such requirement is after the student’s refund period (see clauses 3.3 – 3.5).
4.1 CCEL complies with NZQA requirements to protect student fees. Student fees are not at risk if there is a closure event at CCEL.
4.2 All student fees are transferred directly to an independent Trust Account. After the applicable refund period (see clauses 3.4, 3.5 and 3.6), tuition fees will be paid to CCEL on a pro rata basis in arrears. This means that CCEL can only receive fees after students have received the tuition for it.
The trustee’s contact details are: Philip Gainsford, Chartered Accountant
7 Cicada Place, Christchurch 8042,
New Zealand Phone: +64 3 942 2447
Email: phil.gainsford@gmail.com
5.1 Students can take a maximum of one week’s holiday for each 12 weeks of study without losing tuition.
5.2 CCEL will not give refunds or course extensions for holidays over this allowance.
5.3 Students must apply for their holiday at least one week before their proposed holiday date. If not, CCEL may not agree to the request and the student will lose the tuition fees.
5.4 CCEL will only give extensions for holidays on General English courses, not other courses.
All CCEL-organised accommodation is subject to availability.
6.1 For enrolments requiring CCEL-organised accommodation, CCEL needs booking and payment to be completed as set out in clauses 2.5 and 2.6 above.
6.2 For accommodation extensions, fees must be paid at least 2 weeks before the new accommodation period begins. Payment must be in full. If the same accommodation is not available for the extension, an accommodation change fee may be charged (at CCEL’s discretion).
6.3 If the student does not pay their accommodation fees, they may lose their accommodation booking.
6.4 If the student wants to leave a CCEL homestay early, the student must complete an “Early Departure Form” at least one week before the planned leaving date. CCEL will refund any remaining pre-paid homestay fees, minus any costs recoverable by CCEL.
6.5 For students in student residence, if they decide to move out early, no refund is available.
6.6 All CCEL student accommodation is carefully selected and monitored by CCEL staff, in accordance with the Code*.
6.7 If the student wants to change accommodation, CCEL needs a minimum of 2 weeks’ notice. A fee of NZ$100 may be charged at CCEL’s discretion.
6.8 CCEL will try to meet students’ homestay preferences, but this may not always be possible.
For students under 18 years old
6.9 For all students under 18 (U18), CCEL needs the following documents signed by a parent or legal guardian: Fee Protection Form; Parental Letter; Conditions of Enrolment and School Rules. These documents must be returned to CCEL at least 3 weeks before the student’s course commences.
6.10 U18 students who are not staying in a CCEL homestay or living with a parent or legal guardian must stay with a Designated Caregiver. You can find the definition of a Designated Caregiver in clause 5.1 of the Code*
6.11 An Indemnity Document is needed for U18 students who are not in CCEL homestay or living with a parent or legal guardian. This form must be returned to CCEL at least 5 weeks before the student’s course starts.
6.12 CCEL will charge a fee to visit and police vet the Designated Caregiver before the student arrives. If the Designated Caregiver does not meet the required standards, the student must stay in a CCEL homestay.
6.13 Parents of U18 students staying in a non-CCEL homestay (arranged by a high school or external homestay provider) must complete a different Indemnity document. This document must be returned to CCEL at least 3 weeks before the student’s course starts.
7.1 The student must follow the laws of New Zealand.
7.2 The student must attend all lessons punctually and must comply with the conditions of their visa to stay in New Zealand.
7.3 The student must behave considerately both at CCEL and in CCEL-organised accommodation.
7.4 CCEL has a zero tolerance for harassment and considers any form of harassment to be unacceptable.
7.5 If the student does not comply with these conditions, CCEL will:
8.1 CCEL is committed to providing a safe environment for its students which is free from any form of discrimination, including discrimination on the grounds of age, race or colour, ethnicity or national origins, sex, sexual or gender orientation, disability, religious or ethical belief, marital status, employment status, and political opinion.
8.2 CCEL has zero tolerance for discrimination and considers any form of discrimination to be unacceptable.
9.1 Each student must have adequate medical and travel insurance. CCEL is required by the Code* to ensure that students have insurance that covers specified situations. These can be found in clause 65 of the Code*.
9.2 Students must provide evidence of appropriate and current medical and travel insurance on enrolment. This insurance must cover the student from the time they leave their home, and their full length of time spent in New Zealand. CCEL will only accept overseas insurance policies with an English translation.
9.3 CCEL will keep a record of each student’s policy.
9.4 CCEL cannot be held responsible for any sickness, injury, damage or loss incurred (including loss of fees) within CCEL or on CCEL activities or tours.
9.5 CCEL shall not be liable if the services offered cannot be provided for reasons beyond our control.
9.6 CCEL shall not be responsible for pastoral care of students who are not in NZ (e.g., if a student leaves New Zealand between courses).
CCEL is open to feedback and is committed to solving problems and resolving grievances in good faith.
10.1 If a student has a complaint about CCEL breaching the Code*, they should follow CCEL’s formal complaint process first. To request a copy of this please email study@ccel.co.nz
10.2 CCEL is a member of English New Zealand. If you have a complaint that we haven’t been able to solve, you can write to English New Zealand for help. CCEL will help you with this letter. You can email admin@englishnewzealand.co.nz
10.3 The student can also contact the New Zealand Qualifications Authority (NZQA). More information can be found on their website
10.4 If the complaint relates to the Code*, they can complete an online form
10.5 Or, if it is a financial or contractual dispute, they can contact www.studycomplaints.org.nz , the combined student contract dispute resolution scheme www.studycomplaints.org.nz , Email: help@studycomplaints.org.nz Free phone 0800 00 66 75
11.1 It is the student’s responsibility to make sure that they have the legal right to be in New Zealand and to study the course they have enrolled in
11.2 The student accepts that if they hold a Student Visa and withdraw from their course, or are asked to leave, the school is required under the Education Act 1989 to notify Immigration New Zealand.
11.3 Immigration information can be found at www.immigration.govt.nz
12.1 The English version of all CCEL information and Conditions of Enrolment takes precedence over any translation to other languages should there be any difference in meaning or interpretation.
12.2 Please refer to the CCEL website for the latest version of the Conditions of Enrolment and Fees. www.ccel.co.nz
*For any information about the code refer to www2.nzqa.govt.nz/assets/Tertiary/The-Code/pastoral-care-code-of-practice-2021-english.pdf
