AGENT LOGIN 
| COURSES | |
| 1. | CCEL reserves the right to change course arrangements without prior notice. |
| 1.1 | The minimum age of acceptance on individual programmes is 15. |
PAYMENT OF FEES |
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| 2.1 | 2012 fees include all taxes where appropriate. Fees may be altered in certain circumstances e.g. a change in tax. |
| 2.2 | Fees must be paid in full, in advance, for the period of study requested on the enrolment form. |
| 2.3 | All fees are calculated in complete weeks and any part of a week is counted as a full week. No compensation is given for public holidays when CCEL is closed. |
CANCELLATION AND REFUNDS |
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| 3.1 | If this enrolment is cancelled before the nominated starting date, fees will be refunded except for the enrolment and homestay placement fees or 10% of payment, whichever is the lesser. |
| 3.2 | For courses of up to four weeks if the student withdraws within the first two days of the course 50% of the tuition fees will be refunded. |
| 3.3 | For courses of five to eleven weeks if the student withdraws within the first five days of the course 75% of the tuition fees will be refunded. |
| 3.4 | For courses of twelve weeks or more if the student withdraws within the first ten days after the first day of study, the fees will be refunded except for $NZ500 or 10% whichever is the lesser. |
| 3.5 |
Withdrawal requests must be put in writing. After the above withdrawal deadlines no fees except for unused homestay fees will be refunded. We do not refund fees or give a free extension of the course if the student:
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| 3.6 | If CCEL requires a student to leave for not complying with the conditions of enrolment, tuition fees will not be refunded if such requirement is after the first eight days of study. |
| 3.7 | Student fee protection - CCEL complies with NZQA requirements to protect student fees. Student fees are not at risk in the event of the closure of CCEL. Fees received are placed in a trust account and the trustee’s contact details are Philip Gainsford, Chartered Accountant, 7 Cicada Place 8042, Christchurch. Phone + 64 3 942 2447, Email: phil.g@paradise.net.nz |
HOLIDAY DURING COURSES |
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| 4.1 | A maximum of two weeks’ holiday without loss of tuition fees may be taken for each 24 weeks of study. No refunds or extension of course will be granted for holidays in excess of this allowance. |
| 4.2 | At least one week’s notice of holiday requests must be given. If not, holiday credit may not be given and tuition fees will be lost. |
| 4.3 | Extensions because of holidays can only be given in General English Intensive courses. |
ACCOMMODATION |
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| 5.1 | A minimum of 4 weeks’ homestay must be paid in advance with a first time enrolment. After that any homestay fees must be paid in advance. Payments must match the amount on the invoice. |
| 5.2 | If the student changes accommodation from homestay, both the host family and CCEL must receive 1 week’s notice of the student’s intention to leave. We will then refund the balance of the pre-paid homestay fee which remains, minus any costs recoverable by CCEL. |
| 5.3 | CCEL requires a minimum of 2 weeks’ notice of enrolments that require homestay or campus residence accommodation. Walking zone homestay and campus residence accommodation is subject to availability. |
| 5.4 | An accommodation change fee of $NZ100 will be charged by CCEL. |
ATTENDANCE AND BEHAVIOUR |
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| 6.1 | The student is expected to attend all lessons punctually and must comply with the conditions of his/her permit to stay in New Zealand. |
| 6.2 | The student must behave considerately both at CCEL and in his/her accommodation. |
| 6.3 | The student must obey the laws of New Zealand, including New Zealand's driver licensing requirements and Road Code. |
| 6.4 | Failure to comply with these conditions may result in the student having their course of study terminated by CCEL and notification of this given to the New Zealand Immigration Service. |
LIABILITY AND INSURANCE |
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| 7.1 | It is the responsibility of the student to ensure that he/she has adequate medical and travel insurance. CCEL cannot be held responsible for any sickness, injury, damage or loss incurred (including loss of fees) within CCEL or on CCEL activities or tours. |
| 7.2 | Students must provide evidence of appropriate and current medical and travel insurance. This insurance must cover the full length of time spent in New Zealand. Overseas insurance policies will only be accepted with an English translation. |
| 7.3 | CCEL will keep a record of each student’s policy. |
| 7.4 | CCEL shall not be liable if the services we state we offer cannot be provided for reasons beyond our control. |
| 7.5 | By accepting the conditions of enrolment the student agrees to the free use of their image and written references in CCEL promotional material. |
GRIEVANCE PROCEDURES |
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| 8.1 | If the student wishes to make a complaint, he/she should see the General Manager. If the problem cannot be resolved through the General Manager, the Managing Director of CCEL may be consulted. CCEL is a member of English New Zealand. If the student's complaint cannot be resolved by CCEL staff, he/she can contact English New Zealand for help by visiting http://www.englishnewzealand.co.nz/ |
| 8.2 |
CCEL is a signatory of the New Zealand Ministry of Education Code of Practice for the Pastoral Care of International Students. Complaints regarding course delivery can be made to: The New Zealand Qualifications Authority, PO Box 160, Wellington. Phone: 0800 QA HELP International Education Appeal Authority (IEAA), PO Box 12083, Wellington. Phone: 04 462 6660, Fax: 04 462 6686 IEAA, C/- New Zealand Ministry of Education, Private Bag 92644, Symonds Street, Auckland. Phone: 09 632 9513, Fax: 09 632 9456 |
IMMIGRATION REQUIREMENTS |
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| For immigration details, please contact the nearest New Zealand Embassy or Government Representative, or visit the web site www.immigration.govt.nz | |
